Mary and TV presenter/broadcaster Fiona Phillips are backing a campaign to encourage people to call a free helpline to find out if  they are entitled to help with their energy costs, as new figures reveal that more than one in ten UK households (13%) are eligible for assistance.

3.4 million households in the UK could benefit but many people don’t realise what support is available. The Home Heat Helpline (0800 33 66 99) is a free, impartial and confidential service that connects people on low incomes with support which is worth an average of £160. In some regions eligibility is even higher, for example in certain parts of Wales and the North West over a fifth of households are eligible for help, giving even more reason to pick up the phone. The help available includes grants for insulation, new boilers, discount and rebate schemes.  

Speaking to raise awareness of the Home Heat Helpline, Fiona Phillips said:
“I remember all too well the worry of colder weather setting in and the bills I couldn’t pay when I was starting out, so I have huge sympathy for anyone who is struggling to keep warm this winter. That’s why I am encouraging those in need to call the Home Heat Helpline on 0800 33 66 99 or visit Everyone is looking for ways to save money at the moment, so it’s definitely worth picking up the phone. It is absolutely free so you’ve got nothing to lose and possibly lots to gain.”

People can call the Home Heat Helpline and speak to one of the friendly advisors who will provide advice on reducing energy bills. You can also access the service online by visiting where a new Energy Checker will help to show if you are entitled to help.

Christine McGourty from the Home Heat Helpline added:

“As the weather gets colder and households turn on their heating, now is the ideal time to remind people that lots of help is available to keep warm, and that the Home Heat Helpline is there to assist them. We're urging anyone on a low income, older people, families with young children and those with long-term health conditions to call the Home Heat Helpline to claim the free help they are entitled to in reducing their bills.”

There are also some other simple steps people can take in reducing their energy. For example:

Home Heat Helpline:

0800 33 66 99 or

Follow the Home Heat Helpline on Twitter for added advice and updates @HHHelpline


* Home Heat Fact Sheet
Little Book of Energy